Emily Jones
Conversation + AI Designer
Speech feels like the most natural way we communicate, so I design voice and multimodal AI experiences that work the same way people do. I pay attention to real behavior, real patterns, and what actually helps someone move forward. The result is AI that feels clear, supportive, and more trustworthy.
Recent work
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Voice-first design LLM optimization at scale.
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Transforming healthcare IVA to scale 300M+ touchpoints.
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Increasing containment by over 30% and saving millions in support costs.
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IVA to support users efficiently and agents to speed up resolution time.
Experience
Tools
VoiceFlow
Figma
Visio
Microsoft Copilot
Cognigy
Dialogflow
Skills
Model design
Multimodal design
Fallback strategy
Prompt engineering
Taxonomy
Content strategy