AI Conversation Designer. I design the decision-making layer between humans and AI.

Recent work

  • Designing voice systems that handle ambiguity, errors, and millions of real user interactions.

  • End-to-end conversational systems spanning NLU, flow logic, language strategy, and fallback behavior.

  • Designing controlled, production-ready chat experiences across AI and rule-based architectures.

  • Language frameworks, flow logic, and behavioral design across AI-driven systems.

Experience

Tools

VoiceFlow

Figma

Visio

Microsoft Copilot

Cognigy

Dialogflow

Skills

Model design

Multimodal design

Fallback strategy

Prompt engineering

Taxonomy

Content strategy

Prompt for hero image: A soft, ethereal abstract gradient background. The image features a gentle blur of colors blending smoothly: creamy white, warm beige, muted mauve (#714D4C), and a very faint hint of pale peach. There are no distinct shapes, only a smooth transition of light and color, like a watercolor wash on textured paper. Very feminine, calming, and modern. High key lighting.