Emily Jones
Conversation + AI Designer
I design AI experiences with both strategy and craft in mind. I love shaping bots that actually help people. The kind that feel simple on the surface but are powered by smart design underneath. I find energy in untangling data and complexity to bring out something clear, useful, and delightful.
Recent work
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Transforming healthcare IVA to scale 300M+ touchpoints.
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IVA to support users efficiently and agents to speed up resolution time.
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Voice-first design LLM optimization at scale.
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Increasing containment by over 30% and saving millions in support costs.
Experience
Tools
VoiceFlow
Figma
Visio
Microsoft Copilot
Cognigy
Dialogflow
Skills
Flow design
Multimodal design
Fallback strategy
Prompt engineering
Taxonomy
Content strategy